The current plan can be upgraded through the plans page by selecting either the pro or enterprise plans. You can choose your desired add-ons to complete your customised plan and proceed to checkout.
What should I do if I want to downgrade my subscription plan?
If you want to downgrade from a Pro to a Starter plan, you need to meet the criteria of the Starter plan, which includes having no more than 5 seats. You may need to remove learners to fit the Starter plan criteria before downgrading.
How is billing handled for subscription downgrades?
If you downgrade your subscription, the changes will take effect after the current billing cycle ends. This is because you have already paid for your subscription at the start of the billing cycle, and no refunds are offered.
Can I have multiple subscriptions at the same time?
No, users can only subscribe to one plan at a time. This ensures that only one subscription and its concurrent benefits are applicable, preventing potential backend and frontend issues.
